Sky AI customer service
Startup
- Year of Production
- 2019
Summary
- Sky chat-bot customer servicel PoC complete
- Users can report service-related issues directly from the TV and provide automatic feedback to help solve service problems and reduce costs.
- Knowing the pain of users who are not familiar with the voice platform, provide expected questions
- Users can easily resolve issues by providing intuitive explanations through video.
- Maintains TV - mobile history sessions to easily provide AS service on the mobile
- Increase user convenience by providing guidelines for interactive services
- Users can report service-related issues directly from the TV and provide automatic feedback to help solve service problems and reduce costs.
- Knowing the pain of users who are not familiar with the voice platform, provide expected questions
- Users can easily resolve issues by providing intuitive explanations through video.
- Maintains TV - mobile history sessions to easily provide AS service on the mobile
- Increase user convenience by providing guidelines for interactive services
Company Profile
Game Startup
o2o Inc.
O2O is an ICT company with Technologies related AI based services including Voice recognition, AI speakers, and chatbot contents. We introduced the first STB connected type of AI speaker for existing legacy STBs. In which, we used the patent AEC, Acoustic Echo Cancellation technology, with referencing TV audio. We also develop chatbot based contents services to enrich the usage of the AI speakers and mobile voice-assistant. O2O shall become a leading company for the era of AI.
